Reveal the power of process frameworks to align and improve business performance.
This course introduces participants to process frameworks such as APQC’s Process Classification Framework (PCF)®. The structure, core principles, and use of frameworks will be studied with examples from real organizations. The necessary skills to select, design, and apply process frameworks for a myriad of value-driven purposes will also be discussed.To model the diversity of a typical organization across the value chain, participants will be assigned one of numerous possible positions. As participants simulate getting end-to-end work completed, an initial lack of structure and alignment will prove challenging. Through the introduction of process framework principles to end-to-end workflows across multiple improvement cycles, participants will learn how best practices create alignment, improve collaboration, and achieve stronger performance across the entire value chain.
APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Select and introduce a framework across the value chain,
Connect process and business governance, and
Improve end-to-end flow using visibility and standardization, and
Link process and business performance to the measures and rewards that are critical to optimization.