Full Schedule

Home
Full Schedule

All Days
Mon, Apr 29
Tue, Apr 30
Wed, May 1
Thu, May 2

Full Schedule

Type here to filter the list

Monday, April 29, 2024
8:00 AM – 12:00 PM CST
Training: Workshop

8:00 AM – 12:00 PM CST

Introduction to Knowledge Management
Location: Hibiscus 1,2, 3rd Floor

Workshop Facilitator: Lynda Braksiek – APQC

Co-Facilitator: Mardi Krenek – APQC

Training: Workshop

CE: .4

Lynda Braksiek – APQC ### 1640112###Workshop Facilitator###Principal Research Lead, Knowledge Management###APQC###
Workshop Facilitator: Lynda Braksiek – APQC
### @@@ Mardi Krenek – APQC ### 1897853###Co-Facilitator###Practice Lead, Education###APQC###
Co-Facilitator: Mardi Krenek – APQC
###

8:00 AM – 12:00 PM CST

Introduction to Process
Location: Hibiscus 3, 3rd Floor

Facilitator: Madison Lundquist – APQC

Training: Workshop

CE: .4

Madison Lundquist – APQC ### 1897784###Facilitator###Principal Research Lead, Process & Performance Management###APQC###
Facilitator: Madison Lundquist – APQC
###

8:00 AM – 5:00 PM CST
Training: Learning Lab

8:00 AM – 5:00 PM CST

Building a High-Powered KM Strategy
Location: Wisteria 2, 3rd Floor

Workshop Facilitator: Darcy Lemons – APQC

Co-Facilitator: Cindy Hubert – APQC

Training: Learning Lab

CE: .8

Darcy Lemons – APQC ### 1550738###Workshop Facilitator###Senior Project Manager, KM###APQC###
Workshop Facilitator: Darcy Lemons – APQC
### @@@ Cindy Hubert – APQC ### 1550734###Co-Facilitator###Fellow, Knowledge Management###APQC###
Co-Facilitator: Cindy Hubert – APQC
###

8:00 AM – 5:00 PM CST

Leveraging Process Management Best Practices
Location: Wisteria 1, 3rd Floor

Workshop Facilitator: Matt Zacher – APQC

Training: Learning Lab

CE: .8

Matt Zacher – APQC ### 1550751###Workshop Facilitator###Project Manager, Advisory Services###APQC###
Workshop Facilitator: Matt Zacher – APQC
###

8:00 AM – 5:00 PM CST

Transferring Critical Knowledge
Location: Wisteria 3,4, 3rd Floor

Workshop Facilitator: Dewey Dorsett – APQC

Training: Learning Lab

CE: .8

Dewey Dorsett – APQC ### 1550731###Workshop Facilitator###Senior Advisor###APQC###
Workshop Facilitator: Dewey Dorsett – APQC
###

1:00 PM – 5:00 PM CST
Training: Workshop

1:00 PM – 5:00 PM CST

Governance Essentials for Process & Knowledge Management
Location: Hibiscus 1,2, 3rd Floor

Workshop Facilitator: Jeff Varney – APQC

Co-Facilitator: Mardi Krenek – APQC

Training: Workshop

CE: .4

Jeff Varney – APQC ### 1550758###Workshop Facilitator###Director, Advisory Services###APQC###
Workshop Facilitator: Jeff Varney – APQC
### @@@ Mardi Krenek – APQC ### 1897853###Co-Facilitator###Practice Lead, Education###APQC###
Co-Facilitator: Mardi Krenek – APQC
###

1:00 PM – 5:00 PM CST

Managing Change
Location: Hibiscus 3, 3rd Floor

Workshop Facilitator: Lynda Braksiek – APQC

Co-Facilitator: Madison Lundquist – APQC

Training: Workshop

CE: .4

Lynda Braksiek – APQC ### 1640112###Workshop Facilitator###Principal Research Lead, Knowledge Management###APQC###
Workshop Facilitator: Lynda Braksiek – APQC
### @@@ Madison Lundquist – APQC ### 1897784###Co-Facilitator###Principal Research Lead, Process & Performance Management###APQC###
Co-Facilitator: Madison Lundquist – APQC
###

Tuesday, April 30, 2024
8:00 AM – 12:00 PM CST
Training: Workshop

8:00 AM – 12:00 PM CST

Establishing Effective Measures & Analytics
Location: Wisteria 2, 3rd Floor

Workshop Facilitator: Benjamin Knoll, Ph.D. – APQC

Co-Facilitator: Madison Lundquist – APQC

Training: Workshop

CE: .4

Benjamin Knoll, Ph.D. – APQC ### 1897775###Workshop Facilitator###Manager, Survey and Analytics Hub###APQC###
Workshop Facilitator: Benjamin Knoll, Ph.D. – APQC
### @@@ Madison Lundquist – APQC ### 1897784###Co-Facilitator###Principal Research Lead, Process & Performance Management###APQC###
Co-Facilitator: Madison Lundquist – APQC
###

8:00 AM – 12:00 PM CST

Integrating Process and Knowledge
Location: Hibiscus 1,2, 3rd Floor

Workshop Facilitator: Jeff Varney – APQC

Co-Facilitator: Mardi Krenek – APQC

Training: Workshop

CE: .4

8:00 AM – 5:00 PM CST
Training: Learning Lab

8:00 AM – 5:00 PM CST

Applying Process Frameworks
Location: Cypress, 4th Floor

Workshop Facilitator: Matt Zacher – APQC

Co-Facilitator: Jonathan Kraft – APQC

Training: Learning Lab

CE: .8

Matt Zacher – APQC ### 1550751###Workshop Facilitator###Project Manager, Advisory Services###APQC###
Workshop Facilitator: Matt Zacher – APQC
### @@@ Jonathan Kraft – APQC ### 1550737###Co-Facilitator###Manager, Open Standards Benchmarking###APQC###
Co-Facilitator: Jonathan Kraft – APQC
###

8:00 AM – 5:00 PM CST

Embedding Knowledge in the Flow of Work
Location: Wisteria 3,4, 3rd Floor

Workshop Facilitator: Cindy Hubert – APQC

Training: Learning Lab

CE: .8

Cindy Hubert – APQC ### 1550734###Workshop Facilitator###Fellow, Knowledge Management###APQC###
Workshop Facilitator: Cindy Hubert – APQC
###

8:00 AM – 5:00 PM CST

Prioritizing & Implementing Process Improvement
Location: Wisteria 1, 3rd Floor

Workshop Facilitator: Dewey Dorsett – APQC

Training: Learning Lab

CE: .8

Dewey Dorsett – APQC ### 1550731###Workshop Facilitator###Senior Advisor###APQC###
Workshop Facilitator: Dewey Dorsett – APQC
###

1:00 PM – 5:00 PM CST
Training: Workshop

1:00 PM – 5:00 PM CST

Knowledge Elicitation
Location: Wisteria 2, 3rd Floor

Workshop Facilitator: Darcy Lemons – APQC

Co-Facilitator: Lynda Braksiek – APQC

Training: Workshop

CE: .4

Darcy Lemons – APQC ### 1550738###Workshop Facilitator###Senior Project Manager, KM###APQC###
Workshop Facilitator: Darcy Lemons – APQC
### @@@ Lynda Braksiek – APQC ### 1640112###Co-Facilitator###Principal Research Lead, Knowledge Management###APQC###
Co-Facilitator: Lynda Braksiek – APQC
###

1:00 PM – 5:00 PM CST

Role Analysis (RACI)
Location: Hibiscus 1,2, 3rd Floor

Workshop Facilitator: Mardi Krenek – APQC

Training: Workshop

CE: .4

Mardi Krenek – APQC ### 1897853###Workshop Facilitator###Practice Lead, Education###APQC###
Workshop Facilitator: Mardi Krenek – APQC
###

1:00 PM – 5:00 PM CST

How to Achieve Process Excellence with SAP Signavio & APQC
Location: Hibiscus 3, 3rd Floor

Facilitator: Alessandro Monaco – SAP Signavio

Facilitator: Jeff Varney – APQC

Co-Facilitator: Madison Lundquist – APQC

Training: Workshop

Alessandro Monaco – SAP Signavio ### 2200079###Facilitator###Sr. Development Manager, Value Accelerator Delivery###SAP Signavio###
Facilitator: Alessandro Monaco – SAP Signavio
### @@@ Jeff Varney – APQC ### 1550758###Facilitator###Director, Advisory Services###APQC###
Facilitator: Jeff Varney – APQC
### @@@ Madison Lundquist – APQC ### 1897784###Co-Facilitator###Principal Research Lead, Process & Performance Management###APQC###
Co-Facilitator: Madison Lundquist – APQC
###

Wednesday, May 1, 2024
8:10 AM – 8:50 AM CST
General Session

8:10 AM – 8:50 AM CST

The Knowing-Doing Phenomenon
Location: Azalea Ballroom, 4th Floor

General Session Speaker: Cindy Hubert – APQC

General Session Speaker: Jeff Varney – APQC

General Session

Cindy Hubert – APQC ### 1550734###General Session Speaker###Fellow, Knowledge Management###APQC###
General Session Speaker: Cindy Hubert – APQC
### @@@ Jeff Varney – APQC ### 1550758###General Session Speaker###Director, Advisory Services###APQC###
General Session Speaker: Jeff Varney – APQC
###

9:20 AM – 10:20 AM CST
Breakouts, Block 1

9:20 AM – 10:20 AM CST

Applying People Skills to Engage Teams & Impact Change | KRATON
Location: Wisteria 3,4, 3rd Floor

Primary Presenter: Maggie Starkey – Kraton

Collaboration + Change Management

Maggie Starkey – Kraton ### 2177502###Primary Presenter###Knowledge Management Specialist###Kraton###
Primary Presenter: Maggie Starkey – Kraton
###

9:20 AM – 10:20 AM CST

The True Cost of Losing Knowledge and How to Save It | TURNER FLEISCHER ARCHITECTS INC.
Location: Azalea 4,5,6, 4th Floor

Primary Presenter: Marco Marcoccia (he/him/his) – Turner Fleischer Architects Inc.

KM Strategies, Programs, Approaches

Marco Marcoccia (he/him/his) – Turner Fleischer Architects Inc. ### 2187960###Primary Presenter###Director, Knowledge Management###Turner Fleischer Architects Inc.###
Primary Presenter: Marco Marcoccia (he/him/his) – Turner Fleischer Architects Inc.
### he/him/his

9:20 AM – 10:20 AM CST

Addressing Process Improvement & Transformation: Top-down strategic or bottom-up data driven approaches | SAP SIGNAVIO
Location: Azalea 1,2, 4th Floor

Primary Presenter: Alessandro Monaco – SAP Signavio

Organization Improvement + Transformation

Alessandro Monaco – SAP Signavio ### 2200079###Primary Presenter###Sr. Development Manager, Value Accelerator Delivery###SAP Signavio###
Primary Presenter: Alessandro Monaco – SAP Signavio
###

9:20 AM – 10:20 AM CST

You've Built Amazing Process Maps - What's Next? | ADONIS PARTNERS & MOTHER PARKER TEA & COFFEE
Location: Hibiscus Ballroom, 3rd Floor

Primary Presenter: Jennifer Hurst (she/her/hers) – Adonis Partners

Co-Presenter: Yin Jia – Mother Parkers Tea & Coffee

PPM Strategies, Programs, Approaches

Jennifer Hurst (she/her/hers) – Adonis Partners ### 1828388###Primary Presenter###Chief Operating Officer###Adonis Partners###
Primary Presenter: Jennifer Hurst (she/her/hers) – Adonis Partners
### she/her/hers @@@ Yin Jia – Mother Parkers Tea & Coffee ### 1828389###Co-Presenter###Operational Excellence Manager###Mother Parkers Tea & Coffee###
Co-Presenter: Yin Jia – Mother Parkers Tea & Coffee
###

9:20 AM – 10:20 AM CST

Proving Value Through Network Mapping: An in-person event case study | COLLINS AEROSPACE
Location: Cypress, 4th Floor

Primary Presenter: Andre Noronha (he/him/his) – Collins Aerospace

Co-Presenter: Melissa Dahm (she/her/hers) – Collins Aerospace

Technology Enablement + Data Driven Decisions

Andre Noronha (he/him/his) – Collins Aerospace ### 2187950###Primary Presenter###Senior Manager, Fellows & Champions Programs###Collins Aerospace###
Primary Presenter: Andre Noronha (he/him/his) – Collins Aerospace
### he/him/his @@@ Melissa Dahm (she/her/hers) – Collins Aerospace ### 2187951###Co-Presenter###Senior Manager, Knowledge Management & Award Programs###Collins Aerospace###
Co-Presenter: Melissa Dahm (she/her/hers) – Collins Aerospace
### she/her/hers

10:45 AM – 11:40 AM CST
Breakouts, Block 2

10:45 AM – 11:40 AM CST

Relevant to Resilient: Align KM Kaleidoscope to Adapt & Prioritize with Impact | MERCER
Location: Cypress, 4th Floor

Primary Presenter: Lisa Weber (she/her/hers) – Mercer

Co-Presenter: Ryan Risk – Mercer

Collaboration + Change Management

Lisa Weber (she/her/hers) – Mercer ### 2177504###Primary Presenter###KM Leader###Mercer###
Primary Presenter: Lisa Weber (she/her/hers) – Mercer
### she/her/hers @@@ Ryan Risk – Mercer ### 2177505###Co-Presenter###Knowledge Management Innovation & Enablement Specialist###Mercer###
Co-Presenter: Ryan Risk – Mercer
###

10:45 AM – 11:40 AM CST

Scaling Your Knowledge Transfer Program to Accommodate a Shifting Workforce | WESTERN & SOUTHERN FINANCIAL GROUP
Location: Wisteria 3,4, 3rd Floor

Primary Presenter: Peter Oehrtman – Western & Southern Financial Group

KM Strategies, Programs, Approaches

Peter Oehrtman – Western & Southern Financial Group ### 2177503###Primary Presenter###Senior Knowledge Services Consultant###Western & Southern Financial Group###
Primary Presenter: Peter Oehrtman – Western & Southern Financial Group
###

10:45 AM – 11:40 AM CST

Organization Transformation Anchoring On Business Process | PETRONAS
Location: Azalea 4,5,6, 4th Floor

Primary Presenter: Mohd Akram Ibrahim (he/him/his) – PETRONAS

Co-Presenter: Nor Fhadilina M Fudzi (she/her/hers) – PETRONAS

Organization Improvement + Transformation

Mohd Akram Ibrahim (he/him/his) – PETRONAS ### 2177662###Primary Presenter###Senior Manager, Work Process###PETRONAS###
Primary Presenter: Mohd Akram Ibrahim (he/him/his) – PETRONAS
### he/him/his @@@ Nor Fhadilina M Fudzi (she/her/hers) – PETRONAS ### 2299628###Co-Presenter###Manager, Performance Delivery###PETRONAS###
Co-Presenter: Nor Fhadilina M Fudzi (she/her/hers) – PETRONAS
### she/her/hers

10:45 AM – 11:40 AM CST

Inspiring Progress: The Pursuit of Excellence through Continuous Improvement | TEXAS HEALTH & HUMAN SERVICES
Location: Hibiscus Ballroom, 3rd Floor

Primary Presenter: Misti Hair (she/her/hers) – Texas Health and Human Services

Co-Presenter: Sarah F. Roper-Coleman (she/her/hers) – Texas Health and Human Services

PPM Strategies, Programs, Approaches

Misti Hair (she/her/hers) – Texas Health and Human Services ### 2177514###Primary Presenter###Deputy Executive Commissioner for the Office of Transformation and Innovation###Texas Health and Human Services###
Primary Presenter: Misti Hair (she/her/hers) – Texas Health and Human Services
### she/her/hers @@@ Sarah F. Roper-Coleman (she/her/hers) – Texas Health and Human Services ### 2177512###Co-Presenter###Deputy Associate Commissioner for Strategy and Innovation###Texas Health and Human Services###
Co-Presenter: Sarah F. Roper-Coleman (she/her/hers) – Texas Health and Human Services
### she/her/hers

10:45 AM – 11:40 AM CST

Generative AI and Knowledge Management: The Power Duo to Turbocharge CX and EX | EGAIN
Location: Azalea 1,2, 4th Floor

Primary Presenter: Evan Siegel – eGain

Technology Enablement + Data Driven Decisions

Evan Siegel – eGain ### 2274849###Primary Presenter###Vice President, Financial Services & Business Development###eGain###
Primary Presenter: Evan Siegel – eGain
###

12:20 PM – 12:50 PM CST
APQC Overview

12:15 PM – 12:45 PM CST

APQC Overview | APQC
Location: Willow, 4th Floor

Primary Presenter: Christine Kelley – APQC

Christine Kelley – APQC ### 1550735###Primary Presenter###Director, Membership and Research Services###APQC###
Primary Presenter: Christine Kelley – APQC
###

12:55 PM – 1:45 PM CST
Breakouts, Block 3

12:55 PM – 1:45 PM CST

How a Robust Content Management System Enhances Customer Experience | CANADIAN MEDICAL PROTECTIVE ASSOC
Location: Wisteria 3,4, 3rd Floor

Primary Presenter: Badou Bousso – Canadian Medical Protective Association (CMPA)

Co-Presenter: Heather Zadow (she/her/hers) – Canadian Medical Protective Association (CMPA)

KM Strategies, Programs, Approaches

Badou Bousso – Canadian Medical Protective Association (CMPA) ### 2187968###Primary Presenter###Knowledge Manager###Canadian Medical Protective Association (CMPA)###
Primary Presenter: Badou Bousso – Canadian Medical Protective Association (CMPA)
### @@@ Heather Zadow (she/her/hers) – Canadian Medical Protective Association (CMPA) ### 2187969###Co-Presenter###Supervisor, Business Process Improvement (BPI)###Canadian Medical Protective Association (CMPA)###
Co-Presenter: Heather Zadow (she/her/hers) – Canadian Medical Protective Association (CMPA)
### she/her/hers

12:55 PM – 1:45 PM CST

The Power of Generational Knowledge Sharing | BAE SYSTEMS, INC.
Location: Azalea 4,5,6, 4th Floor

Primary Presenter: Nicole Beale – BAE Systems, Inc.

Collaboration + Change Management

Nicole Beale – BAE Systems, Inc. ### 2187970###Primary Presenter###Manager - Knowledge Management###BAE Systems, Inc.###
Primary Presenter: Nicole Beale – BAE Systems, Inc.
###

12:55 PM – 1:45 PM CST

“Fail Proof” Your Business Through Agile Transformation | EDP RENEWABLES
Location: Cypress, 4th Floor

Primary Presenter: Stephan Blasilli – EDP Renewables

Organization Improvement + Transformation

Stephan Blasilli – EDP Renewables ### 2187949###Primary Presenter###Director Lean, Business Process Excellence, Sustainability & Innovation###EDP Renewables###
Primary Presenter: Stephan Blasilli – EDP Renewables
###

12:55 PM – 1:45 PM CST

Scaling Procurement Process to Enable Organizational Synergies | ARISTOCRAT TECHNOLOGIES
Location: Hibiscus Ballroom, 3rd Floor

Primary Presenter: Nazrina Khurshid (she/her/hers) – Aristocrat Technologies

PPM Strategies, Programs, Approaches

Nazrina Khurshid (she/her/hers) – Aristocrat Technologies ### 1828386###Primary Presenter###Senior Director Global Transformation###Aristocrat Technologies###
Primary Presenter: Nazrina Khurshid (she/her/hers) – Aristocrat Technologies
### she/her/hers

12:55 PM – 1:45 PM CST

Operational Excellence = APQC Framework + Lean Principles + Process Management System | GEOCOMM & COMPROSE
Location: Azalea 1,2, 4th Floor

Primary Presenter: Jessica M. Koenig – GeoComm

Co-Presenter: Chris Scherting (she/her/hers) – Comprose

Technology Enablement + Data Driven Decisions

Jessica M. Koenig – GeoComm ### 2177508###Primary Presenter###Lean Manager###GeoComm###
Primary Presenter: Jessica M. Koenig – GeoComm
### @@@ Chris Scherting (she/her/hers) – Comprose ### 2177509###Co-Presenter###Vice President of Marketing###Comprose###
Co-Presenter: Chris Scherting (she/her/hers) – Comprose
### she/her/hers

2:05 PM – 3:45 PM CST
General Session

2:05 PM – 3:45 PM CST

Improv Conversations
Location: Azalea Ballroom, 4th Floor

General Session Speaker: Elisabeth Swan

General Session

Elisabeth Swan ### 2233535###General Session Speaker###Author | Speaker | Co-Founder of Just-in-Time Café | Problem-Solving Ambassador######
General Session Speaker: Elisabeth Swan
###

4:10 PM – 5:15 PM CST
General Session

4:10 PM – 5:15 PM CST

Flux: Growing through Change
Location: Azalea Ballroom, 4th Floor

Keynote: April Rinne

General Session: Keynote

April Rinne ### 2218593###Keynote###Global Authority on the Future of Work and Navigating Constant Change######
Keynote: April Rinne
###

Thursday, May 2, 2024
8:00 AM – 9:00 AM CST
Breakouts, Block 4

8:00 AM – 9:00 AM CST

From Lip Service to Full Service: Our Product Engagement Strategy Transformation | OGLETREE DEAKINS
Location: Hibiscus Ballroom, 3rd Floor

Primary Presenter: Meghan Sullivan – Ogletree Deakins

Co-Presenter: Julie Hopkins (she/her/hers) – Ogletree Deakins

Collaboration + Change Management

Meghan Sullivan – Ogletree Deakins ### 2187953###Primary Presenter###Senior Manager, KM Firm Solutions###Ogletree Deakins###
Primary Presenter: Meghan Sullivan – Ogletree Deakins
### @@@ Julie Hopkins (she/her/hers) – Ogletree Deakins ### 2187954###Co-Presenter###KM Engagement Manager###Ogletree Deakins###
Co-Presenter: Julie Hopkins (she/her/hers) – Ogletree Deakins
### she/her/hers

8:00 AM – 9:00 AM CST

Harnessing Tacit Knowledge as a Superpower | MERCK AND CO., INC.
Location: Azalea 4,5,6, 4th Floor

Primary Presenter: Renee A. Vogt (she/her/hers) – Merck and Co., Inc.

KM Strategies, Programs, Approaches

Renee A. Vogt (she/her/hers) – Merck and Co., Inc. ### 2187967###Primary Presenter###Business Consulting, KM COE###Merck and Co., Inc.###
Primary Presenter: Renee A. Vogt (she/her/hers) – Merck and Co., Inc.
### she/her/hers

8:00 AM – 9:00 AM CST

Looking at KM Through Systems & Human Lenses: Can One Exist Without the Other? | SOUTHERN NH UNIVERSITY
Location: Cypress, 4th Floor

Primary Presenter: Rachel Teague, EdD (she/her/hers) – Southern NH University

Organization Improvement + Transformation

Rachel Teague, EdD (she/her/hers) – Southern NH University ### 2195856###Primary Presenter###Sr. KM & Training Specialist###Southern NH University###
Primary Presenter: Rachel Teague, EdD (she/her/hers) – Southern NH University
### she/her/hers

8:00 AM – 9:00 AM CST

Creating a BPM Playbook: Aligning Stakeholders One Tenet at a Time | CARGILL, INC.
Location: Wisteria 3,4, 3rd Floor

Primary Presenter: Stacey Vokrot-Mello – Cargill Food and Bio Industrials

Co-Presenter: Jose P. Lobo (he/him/his) – Cargill

PPM Strategies, Programs, Approaches

Stacey Vokrot-Mello – Cargill Food and Bio Industrials ### 1930341###Primary Presenter###ERP Excellence Lead###Cargill Food and Bio Industrials###
Primary Presenter: Stacey Vokrot-Mello – Cargill Food and Bio Industrials
### @@@ Jose P. Lobo (he/him/his) – Cargill ### 2187985###Co-Presenter###BPM Architect###Cargill###
Co-Presenter: Jose P. Lobo (he/him/his) – Cargill
### he/him/his

8:00 AM – 9:00 AM CST

Storytelling with Data: Grab Your Audience & Share your Message | KELLANOVA
Location: Azalea 1,2, 4th Floor

Primary Presenter: Rayna M. Walker (she/her/hers) – Kellanova

Technology Enablement + Data Driven Decisions

Rayna M. Walker (she/her/hers) – Kellanova ### 2195859###Primary Presenter###Sr Manager KWS and Process Intelligence###Kellanova###
Primary Presenter: Rayna M. Walker (she/her/hers) – Kellanova
### she/her/hers

9:25 AM – 10:15 AM CST
General Session

9:25 AM – 10:15 AM CST

Connecting the Dots: The Evolving Knowledge & Process Partnership
Location: Azalea Ballroom, 4th Floor

General Session Speaker: Lynda Braksiek – APQC

General Session Speaker: Madison Lundquist – APQC

General Session

Lynda Braksiek – APQC ### 1640112###General Session Speaker###Principal Research Lead, Knowledge Management###APQC###
General Session Speaker: Lynda Braksiek – APQC
### @@@ Madison Lundquist – APQC ### 1897784###General Session Speaker###Principal Research Lead, Process & Performance Management###APQC###
General Session Speaker: Madison Lundquist – APQC
###

10:40 AM – 11:35 AM CST
Breakouts, Block 5

10:40 AM – 11:35 AM CST

Leveraging a Human-Centered Knowledge Management Approach to Accelerate Transformation | MEDTRONIC
Location: Hibiscus Ballroom, 3rd Floor

Primary Presenter: Brad Bannwart – Medtronic

Co-Presenter: Nancy Allen (she/her/hers) – Medtronic

Collaboration + Change Management

Brad Bannwart – Medtronic ### 2187961###Primary Presenter###Senior Program Manager, Knowledge Management###Medtronic###
Primary Presenter: Brad Bannwart – Medtronic
### @@@ Nancy Allen (she/her/hers) – Medtronic ### 2187962###Co-Presenter###Senior Program Manager, Knowledge Management###Medtronic###
Co-Presenter: Nancy Allen (she/her/hers) – Medtronic
### she/her/hers

10:40 AM – 11:35 AM CST

The Crawl/Walk/Run of Knowledge Management | CHICK-FIL-A & ARCH + TOWER
Location: Wisteria 3,4, 3rd Floor

Primary Presenter: Kelley Costantino – Chick-fil-A, Inc.

Co-Presenter: Katie Burslem (she/her/hers) – arch + tower

KM Strategies, Programs, Approaches

Kelley Costantino – Chick-fil-A, Inc. ### 2187959###Primary Presenter###Sr. Team Leader, Supply Chain Development###Chick-fil-A, Inc.###
Primary Presenter: Kelley Costantino – Chick-fil-A, Inc.
### @@@ Katie Burslem (she/her/hers) – arch + tower ### 2187958###Co-Presenter######arch + tower###
Co-Presenter: Katie Burslem (she/her/hers) – arch + tower
### she/her/hers

10:40 AM – 11:35 AM CST

Process Excellence Journey: “Learning Up” Together! | CHUMASH ENTERPRISES
Location: Cypress, 4th Floor

Primary Presenter: Ben C. Schaub – Chumash Enterprises

Co-Presenter: Tommy Rhoads (he/him/his) – Chumash Enterprises

PPM Strategies, Programs, Approaches

Ben C. Schaub – Chumash Enterprises ### 2177513###Primary Presenter###Process Excellence Manager###Chumash Enterprises###
Primary Presenter: Ben C. Schaub – Chumash Enterprises
### @@@ Tommy Rhoads (he/him/his) – Chumash Enterprises ### 2177515###Co-Presenter###Process Excellence & Experience Leader###Chumash Enterprises###
Co-Presenter: Tommy Rhoads (he/him/his) – Chumash Enterprises
### he/him/his

10:40 AM – 11:35 AM CST

The Role of Artificial Intelligence in Process Improvement and Knowledge Management | GOOGLE
Location: Azalea 1,2, 4th Floor

Primary Presenter: Luis R. Solano (he/him/his) – Google

Co-Presenter: Aaron Blythe – Google Cloud

Technology Enablement + Data Driven Decisions

Luis R. Solano (he/him/his) – Google ### 2187952###Primary Presenter###Manufacturing Industry Lead###Google###
Primary Presenter: Luis R. Solano (he/him/his) – Google
### he/him/his @@@ Aaron Blythe – Google Cloud ### 2187957###Co-Presenter###Customer Engineer###Google Cloud###
Co-Presenter: Aaron Blythe – Google Cloud
###

12:50 PM – 1:40 PM CST
Breakouts, Block 6

12:50 PM – 1:40 PM CST

Don't Call It a Comeback: Enhancing Value Despite Unpredictability | CRB GROUP
Location: Cypress, 4th Floor

Primary Presenter: Lauren Hays (she/her/hers) – CRB Group

Collaboration + Change Management

Lauren Hays (she/her/hers) – CRB Group ### 2177501###Primary Presenter###Knowledge Specialist###CRB Group###
Primary Presenter: Lauren Hays (she/her/hers) – CRB Group
### she/her/hers

12:50 PM – 1:40 PM CST

Growth in Content Management and Knowledge Flow | HABITAT FOR HUMANITY INTERNATIONAL
Location: Azalea 1,2, 4th Floor

Primary Presenter: Rosemary Kihiu – Habitat for Humanity International

KM Strategies, Programs, Approaches

Rosemary Kihiu – Habitat for Humanity International ### 2187963###Primary Presenter###Knowledge Manager - Employee Experience###Habitat for Humanity International###
Primary Presenter: Rosemary Kihiu – Habitat for Humanity International
###

12:50 PM – 1:40 PM CST

Promote an Enterprise-Wide Continuous Improvement Culture by Creating Business Values | BAE SYSTEMS PLC
Location: Wisteria 3,4, 4th Floor

Primary Presenter: Felicity C. Fashade – BAE Systems plc

Co-Presenter: Chris Keahey (he/him/his) – BAE Systems, Inc.

Organization Improvement + Transformation

Felicity C. Fashade – BAE Systems plc ### 2187965###Primary Presenter###Group Head of Continuous Improvement###BAE Systems plc###
Primary Presenter: Felicity C. Fashade – BAE Systems plc
### @@@ Chris Keahey (he/him/his) – BAE Systems, Inc. ### 2187966###Co-Presenter###Senior Quality Engineer###BAE Systems, Inc.###
Co-Presenter: Chris Keahey (he/him/his) – BAE Systems, Inc.
### he/him/his

12:50 PM – 1:40 PM CST

Implementing a Fit for Purpose Knowledge & Process Management Approach | EXXONMOBIL
Location: Azalea 4,5,6, 4th Floor

Primary Presenter: Jalashree V. Bell (she/her/hers) – ExxonMobil

Co-Presenter: Chris Troy – ExxonMobil E&PS

PPM Strategies, Programs, Approaches

Jalashree V. Bell (she/her/hers) – ExxonMobil ### 2177511###Primary Presenter###E&PS Knowledge & Process Lead###ExxonMobil###
Primary Presenter: Jalashree V. Bell (she/her/hers) – ExxonMobil
### she/her/hers @@@ Chris Troy – ExxonMobil E&PS ### 2177516###Co-Presenter###E&PS Vendor & Project Management Office Manager###ExxonMobil E&PS###
Co-Presenter: Chris Troy – ExxonMobil E&PS
###

12:50 PM – 1:40 PM CST

Creating a Virtual Member of a CoP | SRI INTERNATIONAL & i2k CONNECT
Location: Hibiscus Ballroom, 3rd Floor

Primary Presenter: Karen Myers – SRI International

Co-Presenter: Reid G. Smith – i2k Connect Inc.

Technology Enablement + Data Driven Decisions

Karen Myers – SRI International ### 2177506###Primary Presenter###Lab Director###SRI International###
Primary Presenter: Karen Myers – SRI International
### @@@ Reid G. Smith – i2k Connect Inc. ### 2177507###Co-Presenter###Co-founder and Chief Executive Officer###i2k Connect Inc.###
Co-Presenter: Reid G. Smith – i2k Connect Inc.
###

2:00 PM – 3:10 PM CST
General Session

2:00 PM – 3:10 PM CST

The Poet's Keys™: A Guide to Unlocking Innovation
Location: Azalea Ballroom, 4th Floor

Keynote: Tucker Bryant

General Session: Keynote

Tucker Bryant ### 2233534###Keynote###Innovation Speaker | Renowned Poet######
Keynote: Tucker Bryant
###

3:10 PM – 3:30 PM CST
General Session

3:10 PM – 3:30 PM CST

Closing Experience: Putting Learnings into Action
Location: Azalea Ballroom, 4th Floor

Emcee: Jonathan Kraft – APQC

Emcee: Lynda Braksiek – APQC

General Session

Jonathan Kraft – APQC ### 1550737###Emcee###Manager, Open Standards Benchmarking###APQC###
Emcee: Jonathan Kraft – APQC
### @@@ Lynda Braksiek – APQC ### 1640112###Emcee###Principal Research Lead, Knowledge Management###APQC###
Emcee: Lynda Braksiek – APQC
###