Director, Membership and Research Services
APQC
As membership director, Christine Kelley’s primary focus is to ensure that APQC’s approximately 500 members receive maximum value and satisfaction from the benefits of their APQC memberships. Her ultimate measure of success is determined by the retention or renewal rate of member organizations.
Christine draws on her more than 10 years’ experience in membership and spends considerable time identifying, understanding, and representing APQC members’ needs. She conducts annual satisfaction surveys via email, engages in regular telephone interviews and updates with members, and seeks out member input on new ideas. She participates in cross-functional teams to gain additional insights on what members like to see and value and leads projects to provide members new products and services.
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Wednesday, May 1, 2024
12:15 PM – 12:45 PM CST