Heather Zadow (she/her/hers)

Supervisor, Business Process Improvement (BPI)
Canadian Medical Protective Association (CMPA)

Supervisor, Business Process Improvement (BPI) at the Canadian Medical Protective Association

Over 20 years in Process Management/Improvement within high tech, insurance, utilities and non-profit sectors

Coached and consulted both high growth businesses (BlackBerry, Startech.com) and long-established companies (Hydro One, Bell Canada, Manulife) through establishment of Business Processes

Lean Six Sigma certified

Relationship building guru

Disclosure information not submitted.

Presentation(s):

• How a Robust Content Management System Enhances Customer Experience | CANADIAN MEDICAL PROTECTIVE ASSOC

  Wednesday, May 1, 2024
  12:55 PM – 1:45 PM CST