Vice President, Financial Services & Business Development eGain
Generative AI helps automate many aspects of the knowledge management (KM) lifecycle and KM ensures content quality, controls, and governance. Together, they can transform CX (customer experience) and EX (employee experience) while improving operational performance in customer service and beyond. The session will answer:
• How is KM foundational to Gen AI success? • How does Gen AI help automate the creation and curation of knowledge? • What are examples of sweet-spot use-cases for Gen AI for customer service? • What are the best practices for success? • How do I adopt Gen AI safely and quickly?
Visit: https://www.egain.com/
Learning Objectives:
Link customer service and business impacts using Generative AI
Discuss current big trends and real-world success stories
Learn a radically new way to adopt Generative AI and KM together in a risk-free manner and create quick business value