Sr. KM & Training Specialist Southern NH University
Successful knowledge management initiatives require a harmonious balance between the systems and human lenses, recognizing that neither can exist effectively without the other. While systems provide the infrastructure and tools, it is the human factor that drives knowledge creation, sharing, and application; it's important to understand that they are not mutually exclusive, and one cannot exist effectively without the other in the context of successful knowledge management initiatives.
Engaging the audience, Rachel will talk about her research findings on the dichotomy and delicate balance of people vs. process; one is not 'better' or 'worse' than the other, however, they both need to work in tandem in order to get the most out of your KM system.
This session will largely be based on conversation and engagement. Participants can expect to gain a new perspective and some actionable tools about seeds for culture shifting, tools for buy-in and more to push forward KM strategies at their organizations.
Learning Objectives:
Identify 3 key characteristics of the human and systems KM approaches.
Discern the similarities and differences of the human and systems KM approaches at a high level and subsequently recommend an example of one appropriate KM-inspired solution in response for each
Participate in group discussions or activities to brainstorm strategies for implementing continuous improvement and gaining leadership support for knowledge management initiatives within their own organizational contexts.