Senior Program Manager, Knowledge Management Medtronic
Four years ago, Medtronic Supply Chain embarked on a journey of radical transformation. To accelerate transformation, the Knowledge Management (KM) team built a sustainable, award-winning KM program focused on employee experience. Today, the Supply Chain KM team is focused on continuous improvement with the help of APQC’s benchmarking and Capability Assessment tools to assess and evolve the program.
Learn how Medtronic developed a human-centered KM approach that delivers targeted content, streamlined collaboration, and personalized learning to all Supply Chain employees.
Key ingredients to Medtronic transformation success includes: --KM strategy and roadmap --Human-centered approach --Organizing for success --Building a sustainable KM program --Designing a great user experience --Driving user engagement --Continuous improvement --Voice of Customer (VOC) measuring employee experience
Learning Objectives:
Describe the tools and processes to develop a human-centered KM strategy, approach, and design to create a great user experience
Define the key elements and best practices to build a holistic, sustainable KM program aligned with business initiatives and priorities
Describe techniques and APQC resources to drive continuous improvement and evolution of KM content, tools and processes based on user needs