What skill is critical to be successful, but not often talked about? Soft skills! Learn what people skills are critical to master and why they have influence. We will uncover the people skills that are crucial for not only KM, but all practitioners to master--skills like facilitation, communication, and more.
Alongside fellow session participants, discuss what people skills are important to them to effectively practice principles that make a difference in multi-faceted roles. Once we understand what the top soft skills are, we will walk through a case study of how engagement rates grew over a two-year period as a result of applying identified people skills into our change management approach. See firsthand how theory is put into practice and ways soft skills can impact the business.
Learning Objectives:
Learn and understand what people skills practitioners are saying they need to effectively do their job
Gain tools and improve how to apply the soft skills in diverse ways and effect change
Walk away with the knowledge and a list of resources available to focus on the people skills each individual wants to improve on