KM practices make the most impact when they are embedded into how work gets done. This course will focus on how to use principles of process design and analysis to help knowledge flow across the enterprise. A knowledge management governance focused on processes and roles will be introduced and used to support interactive exercises. While we can aid the transfer and application of better knowledge practices through training and other above-the-flow activities, people are more likely to embrace and apply practices that are part of how work is defined and managed. Participants will step into a typical workplace environment to confront challenges like finding and reusing knowledge and see how these challenges impact performance and morale. Working with KM experts, the team will identify critical knowledge needs and redesign the workflow such that knowledge is captured and transferred while the work is being performed.
APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Identify critical knowledge,
Align and embed knowledge practices within business processes, and
Support knowledge engagement and enable change at the line employee level.