Establishing and maturing process management aligns the workforce and allows better collaboration and shared improvement. This course is organized around APQC’s Seven Tenets of Process Management™ and characteristics of high-performing, best-practice process-managed organizations. Participants will learn about each of the seven tenets and how they work together to build a strong process management approach. Participants will be assigned a role and guided through multiple team-based working sessions that emulate several months of real work. Through a balanced introduction of APQC’s Seven Tenets of Process Management™, the collective team will organize, standardize, and apply increasing process capabilities with demonstrable performance improvement.
APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Establish basic process management governance,
Balance process strategies, goals, and improvements across a diverse organization, and
Identify and improve process management in alignment with business outcomes.