Team-based process improvement practices have a transformative impact on operational performance. This course will focus on how to identify, prioritize, and select the “right” improvement opportunities. It is not simply a matter of fixing what “is broken,” but rather understanding what the business needs are, then developing solutions that will make a significant impact.Participants will step into the operational roles of a high-volume transactional service industry and work together to get the job done. While simulating ever-increasing performance requirements, limited resources, and typical constraints on change, each iteration will allow for team-based improvements that demonstrate the power of working together to find common solutions that benefit the whole.
APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Organize and align across processes,
Adapt to changing requirements and constraints,
Harness the improvement power of the team through engagement and coordinated change,
Leverage a structured process improvement approach, and
Utilize data in process improvement and process management.