Principal Research Lead, Process & Performance Management APQC
Understanding that work only gets done through process, how we design, document, manage, and support processes over time is stronger when we apply proven process and process management practices. This course introduces the concepts, terminology, skills, and techniques that allow us to get control of the work we do in our organizations. Participants will leave this course with a roadmap of process techniques and how they fit across the process lifecycle for any work process.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Understand the basics of any process and why it is important to define, manage, and improve them,
Learn about the process lifecycle and how it relates to managing and improving processes, and
Learn about process controls and improvement practices.