Principal Research Lead, Process & Performance Management APQC
Establishing a measurement system and approach gives organizations a structure for consistent and effective measurement. However, measurement essentials focus on how to identify, define, collect and report measures that make a difference. This workshop presents measurement essentials learned through APQC's research and hands on work with organizations. The session will include strategies for securing organizational buy-in and trust for selected measures.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Participants will be able to define and align common data and analytics terms, explain measurement principles and proven practices, describe analytics and common techniques and how to use them, and understand the power of benchmarking and its various forms.
Participants will also learn how to determine, select, and evaluate performance measures, and design, analyze, and report performance metrics.