Capturing critical knowledge and making it available when and where it’s needed is at the core of the KM value proposition. But before an organization can connect employees to key knowledge assets, it must identify those assets.This course will give participants tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. Participants will simulate an organization where employees struggle to find, transfer, and apply knowledge. A lack of expertise location tools, limited expert capacity, and poor coordination of common knowledge capture and transfer approaches will prove challenging as you attempt to execute routine tasks. Through the introduction of focused knowledge improvement sessions, participants will learn how to identify critical knowledge, reveal gaps, and better coordinate and align KM practices to enable a more continuous flow of critical content and expertise.
APQC offers .8 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Evaluate and prioritize knowledge transfer challenges to drive more effective KM,
Scale knowledge transfer activities to support a more diverse set of organizational needs, and
Sustain progress as part of a larger improvement journey.