This course will discuss the foundational principles for effective governance that can be applied in both process management and knowledge management. There is no single model that fits all, but there are core concepts and approaches that can be applied to establish, support, and sustain effective governance practices. Both the commonalities and differences for process management and knowledge management will be covered with real examples to illustrate some of the proven approaches of mature organizations.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Understand core governance principles, approaches, and structures,
Identify alternate approaches for governance and the pros and cons of each, and
Understand how to design, implement, and mature governance practices to fit the needs of the organization.