Principal Research Lead, Knowledge Management APQC
The ability to identify and capture knowledge in a form that enables effective reuse is often challenging. Practitioners and experts hold much of that knowledge in their heads, or the knowledge is embedded in other forms of content such as emails and documents. In this course, participants will approaches used to extract, filter, and document knowledge.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Understand where and how knowledge gets lost,
Learn techniques to plan and perform knowledge elicitation, and
Understand how to determine the best form to capture and share the resulting knowledge.