In this course, participants will learn the power of RACI charting, one of the more popular techniques used for role-based analysis, to clarify roles and responsibilities within teams and processes. Real-life examples will be used to highlight the approach, variations, and tips and tricks for applying it for real value.
APQC offers .4 CEUs for this course that comply with the ANSI/IACET Continuing Education and Training Standard
Learning Objectives:
Understand how role analysis fits into process design and improvement,
Learn best practices for defining and enabling process roles,