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Full Schedule
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Wednesday, May 1, 2024
8:10 AM – 8:50 AM
CST
General Session
8:10 AM – 8:50 AM
CST
The Knowing-Doing Phenomenon
Location: Azalea Ballroom, 4th Floor
General Session Speaker:
Cindy Hubert
– APQC
General Session Speaker:
Jeff Varney
– APQC
General Session
9:20 AM – 10:20 AM
CST
Breakouts, Block 1
9:20 AM – 10:20 AM
CST
Applying People Skills to Engage Teams & Impact Change | KRATON
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Maggie Starkey
– Kraton
Collaboration + Change Management
9:20 AM – 10:20 AM
CST
The True Cost of Losing Knowledge and How to Save It | TURNER FLEISCHER ARCHITECTS INC.
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Marco Marcoccia (he/him/his)
– Turner Fleischer Architects Inc.
KM Strategies, Programs, Approaches
9:20 AM – 10:20 AM
CST
Addressing Process Improvement & Transformation: Top-down strategic or bottom-up data driven approaches | SAP SIGNAVIO
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Alessandro Monaco
– SAP Signavio
Organization Improvement + Transformation
9:20 AM – 10:20 AM
CST
You've Built Amazing Process Maps - What's Next? | ADONIS PARTNERS & MOTHER PARKER TEA & COFFEE
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Jennifer Hurst (she/her/hers)
– Adonis Partners
Co-Presenter:
Yin Jia
– Mother Parkers Tea & Coffee
PPM Strategies, Programs, Approaches
9:20 AM – 10:20 AM
CST
Proving Value Through Network Mapping: An in-person event case study | COLLINS AEROSPACE
Location: Cypress, 4th Floor
Primary Presenter:
Andre Noronha (he/him/his)
– Collins Aerospace
Co-Presenter:
Melissa Dahm (she/her/hers)
– Collins Aerospace
Technology Enablement + Data Driven Decisions
10:45 AM – 11:40 AM
CST
Breakouts, Block 2
10:45 AM – 11:40 AM
CST
Relevant to Resilient: Align KM Kaleidoscope to Adapt & Prioritize with Impact | MERCER
Location: Cypress, 4th Floor
Primary Presenter:
Lisa Weber (she/her/hers)
– Mercer
Co-Presenter:
Ryan Risk
– Mercer
Collaboration + Change Management
10:45 AM – 11:40 AM
CST
Scaling Your Knowledge Transfer Program to Accommodate a Shifting Workforce | WESTERN & SOUTHERN FINANCIAL GROUP
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Peter Oehrtman
– Western & Southern Financial Group
KM Strategies, Programs, Approaches
10:45 AM – 11:40 AM
CST
Organization Transformation Anchoring On Business Process | PETRONAS
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Mohd Akram Ibrahim (he/him/his)
– PETRONAS
Co-Presenter:
Nor Fhadilina M Fudzi (she/her/hers)
– PETRONAS
Organization Improvement + Transformation
10:45 AM – 11:40 AM
CST
Inspiring Progress: The Pursuit of Excellence through Continuous Improvement | TEXAS HEALTH & HUMAN SERVICES
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Misti Hair (she/her/hers)
– Texas Health and Human Services
Co-Presenter:
Sarah F. Roper-Coleman (she/her/hers)
– Texas Health and Human Services
PPM Strategies, Programs, Approaches
10:45 AM – 11:40 AM
CST
Generative AI and Knowledge Management: The Power Duo to Turbocharge CX and EX | EGAIN
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Evan Siegel
– eGain
Technology Enablement + Data Driven Decisions
12:20 PM – 12:50 PM
CST
APQC Overview
12:15 PM – 12:45 PM
CST
APQC Overview | APQC
Location: Willow, 4th Floor
Primary Presenter:
Christine Kelley
– APQC
12:55 PM – 1:45 PM
CST
Breakouts, Block 3
12:55 PM – 1:45 PM
CST
How a Robust Content Management System Enhances Customer Experience | CANADIAN MEDICAL PROTECTIVE ASSOC
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Badou Bousso
– Canadian Medical Protective Association (CMPA)
Co-Presenter:
Heather Zadow (she/her/hers)
– Canadian Medical Protective Association (CMPA)
KM Strategies, Programs, Approaches
12:55 PM – 1:45 PM
CST
The Power of Generational Knowledge Sharing | BAE SYSTEMS, INC.
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Nicole Beale
– BAE Systems, Inc.
Collaboration + Change Management
12:55 PM – 1:45 PM
CST
“Fail Proof” Your Business Through Agile Transformation | EDP RENEWABLES
Location: Cypress, 4th Floor
Primary Presenter:
Stephan Blasilli
– EDP Renewables
Organization Improvement + Transformation
12:55 PM – 1:45 PM
CST
Scaling Procurement Process to Enable Organizational Synergies | ARISTOCRAT TECHNOLOGIES
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Nazrina Khurshid (she/her/hers)
– Aristocrat Technologies
PPM Strategies, Programs, Approaches
12:55 PM – 1:45 PM
CST
Operational Excellence = APQC Framework + Lean Principles + Process Management System | GEOCOMM & COMPROSE
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Jessica M. Koenig
– GeoComm
Co-Presenter:
Chris Scherting (she/her/hers)
– Comprose
Technology Enablement + Data Driven Decisions
2:05 PM – 3:45 PM
CST
General Session
2:05 PM – 3:45 PM
CST
Improv Conversations
Location: Azalea Ballroom, 4th Floor
General Session Speaker:
Elisabeth Swan
General Session
4:10 PM – 5:15 PM
CST
General Session
4:10 PM – 5:15 PM
CST
Flux: Growing through Change
Location: Azalea Ballroom, 4th Floor
Keynote:
April Rinne
General Session: Keynote
