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Full Schedule
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Mon, Apr 29
Tue, Apr 30
Wed, May 1
Thu, May 2
Full Schedule
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Monday, April 29, 2024
8:00 AM – 12:00 PM
CST
Training: Workshop
8:00 AM – 12:00 PM
CST
Introduction to Knowledge Management
Location: Hibiscus 1,2, 3rd Floor
Workshop Facilitator:
Lynda Braksiek
– APQC
Co-Facilitator:
Mardi Krenek
– APQC
Training: Workshop
CE: .4
8:00 AM – 12:00 PM
CST
Introduction to Process
Location: Hibiscus 3, 3rd Floor
Facilitator:
Madison Lundquist
– APQC
Training: Workshop
CE: .4
8:00 AM – 5:00 PM
CST
Training: Learning Lab
8:00 AM – 5:00 PM
CST
Building a High-Powered KM Strategy
Location: Wisteria 2, 3rd Floor
Workshop Facilitator:
Darcy Lemons
– APQC
Co-Facilitator:
Cindy Hubert
– APQC
Training: Learning Lab
CE: .8
8:00 AM – 5:00 PM
CST
Leveraging Process Management Best Practices
Location: Wisteria 1, 3rd Floor
Workshop Facilitator:
Matt Zacher
– APQC
Training: Learning Lab
CE: .8
8:00 AM – 5:00 PM
CST
Transferring Critical Knowledge
Location: Wisteria 3,4, 3rd Floor
Workshop Facilitator:
Dewey Dorsett
– APQC
Training: Learning Lab
CE: .8
1:00 PM – 5:00 PM
CST
Training: Workshop
1:00 PM – 5:00 PM
CST
Governance Essentials for Process & Knowledge Management
Location: Hibiscus 1,2, 3rd Floor
Workshop Facilitator:
Jeff Varney
– APQC
Co-Facilitator:
Mardi Krenek
– APQC
Training: Workshop
CE: .4
1:00 PM – 5:00 PM
CST
Managing Change
Location: Hibiscus 3, 3rd Floor
Workshop Facilitator:
Lynda Braksiek
– APQC
Co-Facilitator:
Madison Lundquist
– APQC
Training: Workshop
CE: .4
Tuesday, April 30, 2024
8:00 AM – 12:00 PM
CST
Training: Workshop
8:00 AM – 12:00 PM
CST
Establishing Effective Measures & Analytics
Location: Wisteria 2, 3rd Floor
Workshop Facilitator:
Benjamin Knoll, Ph.D.
– APQC
Co-Facilitator:
Madison Lundquist
– APQC
Training: Workshop
CE: .4
8:00 AM – 12:00 PM
CST
Integrating Process and Knowledge
Location: Hibiscus 1,2, 3rd Floor
Workshop Facilitator:
Jeff Varney
– APQC
Co-Facilitator:
Mardi Krenek
– APQC
Training: Workshop
CE: .4
8:00 AM – 5:00 PM
CST
Training: Learning Lab
8:00 AM – 5:00 PM
CST
Applying Process Frameworks
Location: Cypress, 4th Floor
Workshop Facilitator:
Matt Zacher
– APQC
Co-Facilitator:
Jonathan Kraft
– APQC
Training: Learning Lab
CE: .8
8:00 AM – 5:00 PM
CST
Embedding Knowledge in the Flow of Work
Location: Wisteria 3,4, 3rd Floor
Workshop Facilitator:
Cindy Hubert
– APQC
Training: Learning Lab
CE: .8
8:00 AM – 5:00 PM
CST
Prioritizing & Implementing Process Improvement
Location: Wisteria 1, 3rd Floor
Workshop Facilitator:
Dewey Dorsett
– APQC
Training: Learning Lab
CE: .8
1:00 PM – 5:00 PM
CST
Training: Workshop
1:00 PM – 5:00 PM
CST
Knowledge Elicitation
Location: Wisteria 2, 3rd Floor
Workshop Facilitator:
Darcy Lemons
– APQC
Co-Facilitator:
Lynda Braksiek
– APQC
Training: Workshop
CE: .4
1:00 PM – 5:00 PM
CST
Role Analysis (RACI)
Location: Hibiscus 1,2, 3rd Floor
Workshop Facilitator:
Mardi Krenek
– APQC
Training: Workshop
CE: .4
1:00 PM – 5:00 PM
CST
How to Achieve Process Excellence with SAP Signavio & APQC
Location: Hibiscus 3, 3rd Floor
Facilitator:
Alessandro Monaco
– SAP Signavio
Facilitator:
Jeff Varney
– APQC
Co-Facilitator:
Madison Lundquist
– APQC
Training: Workshop
Wednesday, May 1, 2024
8:10 AM – 8:50 AM
CST
General Session
8:10 AM – 8:50 AM
CST
The Knowing-Doing Phenomenon
Location: Azalea Ballroom, 4th Floor
General Session Speaker:
Cindy Hubert
– APQC
General Session Speaker:
Jeff Varney
– APQC
General Session
9:20 AM – 10:20 AM
CST
Breakouts, Block 1
9:20 AM – 10:20 AM
CST
Applying People Skills to Engage Teams & Impact Change | KRATON
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Maggie Starkey
– Kraton
Collaboration + Change Management
9:20 AM – 10:20 AM
CST
The True Cost of Losing Knowledge and How to Save It | TURNER FLEISCHER ARCHITECTS INC.
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Marco Marcoccia (he/him/his)
– Turner Fleischer Architects Inc.
KM Strategies, Programs, Approaches
9:20 AM – 10:20 AM
CST
Addressing Process Improvement & Transformation: Top-down strategic or bottom-up data driven approaches | SAP SIGNAVIO
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Alessandro Monaco
– SAP Signavio
Organization Improvement + Transformation
9:20 AM – 10:20 AM
CST
You've Built Amazing Process Maps - What's Next? | ADONIS PARTNERS & MOTHER PARKER TEA & COFFEE
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Jennifer Hurst (she/her/hers)
– Adonis Partners
Co-Presenter:
Yin Jia
– Mother Parkers Tea & Coffee
PPM Strategies, Programs, Approaches
9:20 AM – 10:20 AM
CST
Proving Value Through Network Mapping: An in-person event case study | COLLINS AEROSPACE
Location: Cypress, 4th Floor
Primary Presenter:
Andre Noronha (he/him/his)
– Collins Aerospace
Co-Presenter:
Melissa Dahm (she/her/hers)
– Collins Aerospace
Technology Enablement + Data Driven Decisions
10:45 AM – 11:40 AM
CST
Breakouts, Block 2
10:45 AM – 11:40 AM
CST
Relevant to Resilient: Align KM Kaleidoscope to Adapt & Prioritize with Impact | MERCER
Location: Cypress, 4th Floor
Primary Presenter:
Lisa Weber (she/her/hers)
– Mercer
Co-Presenter:
Ryan Risk
– Mercer
Collaboration + Change Management
10:45 AM – 11:40 AM
CST
Scaling Your Knowledge Transfer Program to Accommodate a Shifting Workforce | WESTERN & SOUTHERN FINANCIAL GROUP
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Peter Oehrtman
– Western & Southern Financial Group
KM Strategies, Programs, Approaches
10:45 AM – 11:40 AM
CST
Organization Transformation Anchoring On Business Process | PETRONAS
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Mohd Akram Ibrahim (he/him/his)
– PETRONAS
Co-Presenter:
Nor Fhadilina M Fudzi (she/her/hers)
– PETRONAS
Organization Improvement + Transformation
10:45 AM – 11:40 AM
CST
Inspiring Progress: The Pursuit of Excellence through Continuous Improvement | TEXAS HEALTH & HUMAN SERVICES
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Misti Hair (she/her/hers)
– Texas Health and Human Services
Co-Presenter:
Sarah F. Roper-Coleman (she/her/hers)
– Texas Health and Human Services
PPM Strategies, Programs, Approaches
10:45 AM – 11:40 AM
CST
Generative AI and Knowledge Management: The Power Duo to Turbocharge CX and EX | EGAIN
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Evan Siegel
– eGain
Technology Enablement + Data Driven Decisions
12:20 PM – 12:50 PM
CST
APQC Overview
12:15 PM – 12:45 PM
CST
APQC Overview | APQC
Location: Willow, 4th Floor
Primary Presenter:
Christine Kelley
– APQC
12:55 PM – 1:45 PM
CST
Breakouts, Block 3
12:55 PM – 1:45 PM
CST
How a Robust Content Management System Enhances Customer Experience | CANADIAN MEDICAL PROTECTIVE ASSOC
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Badou Bousso
– Canadian Medical Protective Association (CMPA)
Co-Presenter:
Heather Zadow (she/her/hers)
– Canadian Medical Protective Association (CMPA)
KM Strategies, Programs, Approaches
12:55 PM – 1:45 PM
CST
The Power of Generational Knowledge Sharing | BAE SYSTEMS, INC.
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Nicole Beale
– BAE Systems, Inc.
Collaboration + Change Management
12:55 PM – 1:45 PM
CST
“Fail Proof” Your Business Through Agile Transformation | EDP RENEWABLES
Location: Cypress, 4th Floor
Primary Presenter:
Stephan Blasilli
– EDP Renewables
Organization Improvement + Transformation
12:55 PM – 1:45 PM
CST
Scaling Procurement Process to Enable Organizational Synergies | ARISTOCRAT TECHNOLOGIES
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Nazrina Khurshid (she/her/hers)
– Aristocrat Technologies
PPM Strategies, Programs, Approaches
12:55 PM – 1:45 PM
CST
Operational Excellence = APQC Framework + Lean Principles + Process Management System | GEOCOMM & COMPROSE
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Jessica M. Koenig
– GeoComm
Co-Presenter:
Chris Scherting (she/her/hers)
– Comprose
Technology Enablement + Data Driven Decisions
2:05 PM – 3:45 PM
CST
General Session
2:05 PM – 3:45 PM
CST
Improv Conversations
Location: Azalea Ballroom, 4th Floor
General Session Speaker:
Elisabeth Swan
General Session
4:10 PM – 5:15 PM
CST
General Session
4:10 PM – 5:15 PM
CST
Flux: Growing through Change
Location: Azalea Ballroom, 4th Floor
Keynote:
April Rinne
General Session: Keynote
Thursday, May 2, 2024
8:00 AM – 9:00 AM
CST
Breakouts, Block 4
8:00 AM – 9:00 AM
CST
From Lip Service to Full Service: Our Product Engagement Strategy Transformation | OGLETREE DEAKINS
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Meghan Sullivan
– Ogletree Deakins
Co-Presenter:
Julie Hopkins (she/her/hers)
– Ogletree Deakins
Collaboration + Change Management
8:00 AM – 9:00 AM
CST
Harnessing Tacit Knowledge as a Superpower | MERCK AND CO., INC.
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Renee A. Vogt (she/her/hers)
– Merck and Co., Inc.
KM Strategies, Programs, Approaches
8:00 AM – 9:00 AM
CST
Looking at KM Through Systems & Human Lenses: Can One Exist Without the Other? | SOUTHERN NH UNIVERSITY
Location: Cypress, 4th Floor
Primary Presenter:
Rachel Teague, EdD (she/her/hers)
– Southern NH University
Organization Improvement + Transformation
8:00 AM – 9:00 AM
CST
Creating a BPM Playbook: Aligning Stakeholders One Tenet at a Time | CARGILL, INC.
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Stacey Vokrot-Mello
– Cargill Food and Bio Industrials
Co-Presenter:
Jose P. Lobo (he/him/his)
– Cargill
PPM Strategies, Programs, Approaches
8:00 AM – 9:00 AM
CST
Storytelling with Data: Grab Your Audience & Share your Message | KELLANOVA
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Rayna M. Walker (she/her/hers)
– Kellanova
Technology Enablement + Data Driven Decisions
9:25 AM – 10:15 AM
CST
General Session
9:25 AM – 10:15 AM
CST
Connecting the Dots: The Evolving Knowledge & Process Partnership
Location: Azalea Ballroom, 4th Floor
General Session Speaker:
Lynda Braksiek
– APQC
General Session Speaker:
Madison Lundquist
– APQC
General Session
10:40 AM – 11:35 AM
CST
Breakouts, Block 5
10:40 AM – 11:35 AM
CST
Leveraging a Human-Centered Knowledge Management Approach to Accelerate Transformation | MEDTRONIC
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Brad Bannwart
– Medtronic
Co-Presenter:
Nancy Allen (she/her/hers)
– Medtronic
Collaboration + Change Management
10:40 AM – 11:35 AM
CST
The Crawl/Walk/Run of Knowledge Management | CHICK-FIL-A & ARCH + TOWER
Location: Wisteria 3,4, 3rd Floor
Primary Presenter:
Kelley Costantino
– Chick-fil-A, Inc.
Co-Presenter:
Katie Burslem (she/her/hers)
– arch + tower
KM Strategies, Programs, Approaches
10:40 AM – 11:35 AM
CST
Process Excellence Journey: “Learning Up” Together! | CHUMASH ENTERPRISES
Location: Cypress, 4th Floor
Primary Presenter:
Ben C. Schaub
– Chumash Enterprises
Co-Presenter:
Tommy Rhoads (he/him/his)
– Chumash Enterprises
PPM Strategies, Programs, Approaches
10:40 AM – 11:35 AM
CST
The Role of Artificial Intelligence in Process Improvement and Knowledge Management | GOOGLE
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Luis R. Solano (he/him/his)
– Google
Co-Presenter:
Aaron Blythe
– Google Cloud
Technology Enablement + Data Driven Decisions
12:50 PM – 1:40 PM
CST
Breakouts, Block 6
12:50 PM – 1:40 PM
CST
Don't Call It a Comeback: Enhancing Value Despite Unpredictability | CRB GROUP
Location: Cypress, 4th Floor
Primary Presenter:
Lauren Hays (she/her/hers)
– CRB Group
Collaboration + Change Management
12:50 PM – 1:40 PM
CST
Growth in Content Management and Knowledge Flow | HABITAT FOR HUMANITY INTERNATIONAL
Location: Azalea 1,2, 4th Floor
Primary Presenter:
Rosemary Kihiu
– Habitat for Humanity International
KM Strategies, Programs, Approaches
12:50 PM – 1:40 PM
CST
Promote an Enterprise-Wide Continuous Improvement Culture by Creating Business Values | BAE SYSTEMS PLC
Location: Wisteria 3,4, 4th Floor
Primary Presenter:
Felicity C. Fashade
– BAE Systems plc
Co-Presenter:
Chris Keahey (he/him/his)
– BAE Systems, Inc.
Organization Improvement + Transformation
12:50 PM – 1:40 PM
CST
Implementing a Fit for Purpose Knowledge & Process Management Approach | EXXONMOBIL
Location: Azalea 4,5,6, 4th Floor
Primary Presenter:
Jalashree V. Bell (she/her/hers)
– ExxonMobil
Co-Presenter:
Chris Troy
– ExxonMobil E&PS
PPM Strategies, Programs, Approaches
12:50 PM – 1:40 PM
CST
Creating a Virtual Member of a CoP | SRI INTERNATIONAL & i2k CONNECT
Location: Hibiscus Ballroom, 3rd Floor
Primary Presenter:
Karen Myers
– SRI International
Co-Presenter:
Reid G. Smith
– i2k Connect Inc.
Technology Enablement + Data Driven Decisions
2:00 PM – 3:10 PM
CST
General Session
2:00 PM – 3:10 PM
CST
The Poet's Keys™: A Guide to Unlocking Innovation
Location: Azalea Ballroom, 4th Floor
Keynote:
Tucker Bryant
General Session: Keynote
3:10 PM – 3:30 PM
CST
General Session
3:10 PM – 3:30 PM
CST
Closing Experience: Putting Learnings into Action
Location: Azalea Ballroom, 4th Floor
Emcee:
Jonathan Kraft
– APQC
Emcee:
Lynda Braksiek
– APQC
General Session
